Dear all,

I am a Simyo customer with a prepaid eSim card.

In the past I installed and used the eSim on my old mobile, and now I would like to re-install it on my brand-new mobile.

What should I do exactly to install it without problems?

Currently I am still using it on the old mobile.

On the Simyo app I found one page to install an eSim on a mobile but it looks like that one code is required from the Customer Service to proceed.

Could you please help me?

Feel free to contact me also via private message.

Thanks in advance for your kind support.

Regards, Valentina