Hello, I got a new phone (Android) and want to send my esim from my old phone (iPhone) however from the app Mijn Simyo if I try to reactivate it via
Simkaart -> Vervangende simkaart activeren
I get the same error over and over: Er ging iets mis
I’ve tried reinstalling the app twice and the esim is active but shows ESIM IOS on the description. Is there anything I could do?
Hi
Thank you for your message. I'm sorry to hear that the eSIM installation is not working!
I see that you're already in contact with us about this through another channel. My colleagues have reported the issue to our technical department. You should get feedback from my colleagues within 3 working days. I recommend maintaining contact through one channel to avoid confusion.
Have a nice day!
Greetings,
Roeqajja
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