antwoord

eSIM from iPhone to Android - Cannot download

Forum|Forum|2 years ago
October 19, 2023
1 reactie
26 Bekeken

dav91
Beginner

Hello, I got a new phone (Android) and want to send my esim from my old phone (iPhone) however from the app Mijn Simyo if I try to reactivate it via

Simkaart -> Vervangende simkaart activeren

I get the same error over and over: Er ging iets mis

I’ve tried reinstalling the app twice and the esim is active but shows ESIM IOS on the description. Is there anything I could do?

Beste antwoord door Roeqajja

Hi @dav91,

Thank you for your message. I'm sorry to hear that the eSIM installation is not working!

I see that you're already in contact with us about this through another channel. My colleagues have reported the issue to our technical department. You should get feedback from my colleagues within 3 working days. I recommend maintaining contact through one channel to avoid confusion.

Have a nice day!

Greetings,
Roeqajja

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+7

Roeqajja
Moderator
antwoord
Forum|Forum|2 years ago
October 20, 2023

Hi @dav91,

Thank you for your message. I'm sorry to hear that the eSIM installation is not working!

I see that you're already in contact with us about this through another channel. My colleagues have reported the issue to our technical department. You should get feedback from my colleagues within 3 working days. I recommend maintaining contact through one channel to avoid confusion.

Have a nice day!

Greetings,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!

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eSIM from iPhone to Android - Cannot download

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