Hi @Conrod28,

Thank you for your message. I'm sorry to hear that the activation of your eSIM is not going well!

This is unfortunately a problem several customers are suffering from. Currently, our technical department is looking for the cause of the error message. I recommend following this topic. Here I will share with you if the issue is fixed.

Our apologies for the inconvenience and thank you in advance for your patience!

Kind regards,
Roeqajja