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Beantwoord

Cannot re-activate eSIM on a new device using iDeal, how can I resolve this?

  • 5 November 2023
  • 1 reactie
  • 34 Bekeken

I'm trying to re-activate my esim on a new device using bank/iDeal (my old device is no more functioning). However, after choosing the bank, it keeps loading and eventually fails and takes me to the page where I can contact the customer service/forum for questions. 

Please help here. 

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Beste antwoord door Seren 6 November 2023, 16:49

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1 reactie

Reputatie 7
Badge +6

Hi @Rohann,

Thank you for your message. I can send you the validation code via email. Can you send me a private message with your personal information for confirmation? After this, I will make sure to send you the validation code via email. 


Greetings,
Seren

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