Hello,
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I have tried downloading the eSIM to my old and new device (iPhones), however this is not possible.
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It should be noted that there is no other sim installed, have already tried restarting / resetting settings.
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Thank you for your time in advance.
Hi
Thank you for your message. I see that we've spoken each other through Facebook. You've also spoken with my colleague through Whatsapp, she has sent you a physicial sim card. The sim card will be in your mailbox within 2 working days and you can activate this through Mijn Simyo (website) 
.
Greetings,Â
Roeqajja
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