Dear Simyo!

There is no response to my enquiry of June 4, so I have to write it here. 

Some days ago while walking in the park and being on whatsapp video call I got a warning that my €9 bundle of 2000MB is out. I stopped the call immediately and put the phone in my bag. In about 40 minutes I got an e-mail from Simyo that my number had been blocked due to the high data consumption…..and costs outside the bundle are €1200 (one thousand two hundred) in 30 minutes!!!

I found out that for some reason whatsapp continued recurrent synchronization with iCloud after I hung up the phone, and backed up 8076MB in 30 minutes, until the phone lost its battery.

I am aware of all Simyo arguments and might accept that it is my responsibility to check the phone settings to prevent unintentional MB leakage but it doesn’t seem fair from Simyo side to set an extremely high € 0.15/MB out of bundle cost, declare the number blockage if you reach €100 extra costs and then refer to the 5 hours delay in consumption data recovery. So, if I lost € 1200 in 30 minutes, 5 hours would end up with €12k?? Nice business-model, indeed! Take advantage of the system bugs and put the customers in debt.

I hope for your attention and fair solution. I am an international student and can not afford extra costs exceeding normal cost 1000 times.