Hi @Vitaly,

Thank you for your message. I'm sorry to hear about extra charges outside your bundle due to internet usage!

We at Simyo are transparent about the fact that we do not have a data cap. For this reason, we always send two warning text messages at 80% and 100% usage of the internet bundle. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€ 0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send an e-mail about this. 

Due to privacy laws, we cannot see where your MBs have been spent, but you can sometimes find this in your phone itself. If you have an Android phone, I would like to share the tip to set a data limit via the settings in your phone to avoid this in the future. On our website we have a blog with more useful internet saving tips, I recommend reading it carefully. 

We can imagine that you haven't consciously incurred the costs. I would therefore like to help you and see what we can do about this. Would you like to send me a private message with your personal details? I can't promise anything for now, but we can look at the possibilities together. :)

Greetings,
Roeqajja