Dear Simyo,
I recently discovered a significant increase in out-of-bundle costs on my account. Having recently relocated to the Netherlands, I encountered some challenges with the language barrier, which unfortunately led to me missing consumption warning notifications.
I would greatly appreciate your assistance in resolving this issue promptly.
Awaiting your swift response and resolution,
Mohamed
Beste antwoord door Seren
Bekijk originele reactie
+6
Hi
Thanks for your message. Sorry to hear that you made costs outside of your bundle. At Simyo, we are transparent about the fact that we do not have a data limit. For this reason, we always send two warning text messages at 80% and 100% usage of the internet bundle. These text messages come directly from the network and are always without delay. In the last text message we also clearly indicate what the tariff is from that moment on (€ 0.15 per MB) and that it is wise to turn off the internet or to buy an extra internet bundle.
I would like to take a look at your subscription, could you send me a private message with your 06-number and personal information?
Greetings,
Seren
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