Mijn Simyo internet usage data was delayed, resulted in 150 euro bill, what can I do?

Hi @simyolover420,

Thank you for your message. Sorry to hear that you made costs outside of your bundle. At Simyo, we are transparent about the fact that we do not have a data limit. For this reason, we always send two warning text messages at 80% and 100% usage of the internet bundle. These text messages come directly from the network and are always without delay. In the last text message we also clearly indicate what the tariff is from that moment on (€ 0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From our side, we do our best to warn our customers in time. 

From your screenshots I can see that you recieved the texts on time, 25-11-2023 (I also checked our own system). I also see that you made costs on the 26th and 27th of november after you recieved those messages. It is in your best interest to turn off your internet after recieving these messages so high costs can be avoided in the future. 

I can understand that this was not your intention. Could you send me a private message with your information? We can continue our conversation over there to find a solution for us both.

Thank you @Groentjuh for your help!

Gre​etings,
Seren​​​​​​