I'm writing to address an issue with my phone number, which has been blocked due to high data usage outside my bundle. I was unaware that I predominantly use the internet at home and mistakenly assumed I was using my home internet, only to my surprise and shock that I had been consuming your data.
Regrettably, I was unaware that my data bundle had been exhausted. It's truly concerning to see a bill of €169.31 for this unintended usage. I kindly request your understanding and assistance in unblocking my phone number and removing the €169.31 charge.
I appreciate your prompt attention to this matter.