By mistake high cost! What to do now?

6 maanden geleden
28 October 2023
2 reacties
35 Bekeken

K.E
Beginner
0 reacties

I'm writing to address an issue with my phone number, which has been blocked due to high data usage outside my bundle. I was unaware that I predominantly use the internet at home and mistakenly assumed I was using my home internet, only to my surprise and shock that I had been consuming your data.

Regrettably, I was unaware that my data bundle had been exhausted. It's truly concerning to see a bill of €169.31 for this unintended usage. I kindly request your understanding and assistance in unblocking my phone number and removing the €169.31 charge.

I appreciate your prompt attention to this matter.

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Beste antwoord door Seren 30 October 2023, 16:50

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2 reacties

Reputatie 4

@K.E ,

Is your forum profile completely filled out? Over the next week, a moderator will be sure to read and respond to your message, or contact to morrow the Simyo customer service on +31(0)800-8007 (free) or from abroad on +31 20 2003007.

Reputatie 7

Seren
Community manager
1092 reacties
6 maanden geleden
30 October 2023
antwoord

Hi @K.E,

Thank you for your message. At Simyo, we are transparent about the fact that we do not have a data limit. For this reason, we always send two warning text messages at 80% and 100% usage of the internet bundle. In the last text message, we also indicate what the tariff is from that moment on (€0.15 per MB) and that it is recommended to turn off the internet or to buy an internet bundle. I see that you have already sent me a private message. I will take a look at your subscription. Let's communicate through the private messages.

Bedankt voor je hulp @Kaas Berrie!

Greetings,
Seren

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