Hi Miki,

Thank you for your message. I am very sorry to hear that you have made costs outside of your bundle. However, we do send several warnings before you can make any additional costs outside of the bundle. Have you seen these text messages?

Could you send me a private message with your details ? I would like to take a look at your subscription to see how these costs were made. If anything, I will help you.

Greetings,

Seren

Hello, I have exact same issue and i didnt get any notification message. Please help me with that doesnt make sense at all. I do not wanna pay sth that i was not even aware of

Hello @Sehriban,

Thankyou for your message. I can imagine you were shocked by this! 

How strange that you didn't receive any alert text messages. These messages come from the 1200 number and are always leading! Perhaps you overlooked this? 

Would you like to send me a private message with your personal details? Then I will take a look at where it went wrong. 

Greetings,
Amy