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Hello, I am currently on a E-sim plan. I am having trouble receiving text messages from some locations. I have checked and my ‘Bellen in en naaar het buitenland’ is set to ‘Aan’.

 

Most of my difficultly is receiving things like OTP from third party sites. I’m not sure exactly but it seems that I can receive these from European or UK websites but not from foreign numbers. For example, I can receive an OTP from my Dutch insurance company, but not from Facebook or my foreign bank in Singapore.

 

Any advice?

Hi @adechong,

Thank you for your message. How weird that you can't receive text messages from certain numbers! I just did a reset on your SIM card. With this, your SIM card reconnects to the network. It's important that you turn your phone off for 15 minutes after you've seen this message. Could you let us know whether the reset has worked?

I would love to hear from you!

Greetings,
Roeqajja


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