Sim Only

Sim Only bestellen
Alles over Sim Only
Samen korting
Overstappen van Prepaid naar Sim Only

eSIM van Simyo

Je kan nu bij Simyo kiezen voor eSIM. eSIM is de digitale simkaart. eSIM doet hetzelfde als een plastic simkaart maar deze zit ingebouwd in je telefoon.
Bestel nu Sim Only eSIM

Prepaid

Prepaid bestellen
Alles over Prepaid
Opwaarderen
Overstappen van Prepaid naar Sim Only

25 keer de beste volgens
de Consumentenbond

De Consumentenbond riep ons al 25 keer uit tot beste mobiele provider van Nederland.
Bekijk onze prijzenkast

Telefoons

Telefoon bestellen
Verlengen met telefoon
Refurbished telefoons
Over telefoon met abonnement

Abonnement met telefoon

Toe aan een nieuwe telefoon? Goed nieuws! Je kan vanaf nu een telefoon nemen bij je Simyo abonnement. Zowel voor nieuwe als trouwe klanten!
Bekijk de telefoons

eSIM

Bestel Sim Only met eSIM Bestel Prepaid met eSIM
Alles over eSIM
Is mijn telefoon geschikt?
Als Simyo klant overstappen op eSIM

eSIM van Simyo

Je kan nu bij Simyo kiezen voor eSIM. eSIM is de digitale simkaart. eSIM doet hetzelfde als een plastic simkaart maar deze zit ingebouwd in je telefoon.
Bestel nu Sim Only eSIM

Service

Vind hier je antwoord
Hoe je ons bereikt
Bezoek ons forum
Over Simyo

Korting dankzij een vriend!

Ken je iemand die al een Simyo klant is? Bestel en gebruik het nummer van je Simyo maatje. Jullie verdienen dan allebei € 5 bij Prepaid en € 10 bij Sim Only!
Ontdek de VriendenDeal
Naar Mijn Simyo

.

Vraag

Need help number porting from Tele2, what can I do?

  • 19 September 2022
  • 5 reacties
  • 111 Bekeken
M

Hi! I am a former Tele2 customer who cancelled their subscription as I thought I was leaving Amsterdam. However, this turned out not to be the case. I came back and want to switch to a different service provider (Simyo, obviously), as well as keep my number.

The problem: I am not sure if I still own my number. The sign-up for Simyo said that they would SMS me in order to confirm the number porting, but I haven't received any messages. I also have no service on my Tele2 sim. I really need to keep this number, as I have used it for a year with everything I've signed up for in the Netherlands, and needing to switch numbers would be a huge pain.

Simyo employees… Is there any way I can still keep my former number while switching to the new service provider? Please help, I need to activate my sim as soon as possible and I cannot do that without completing the number porting :/ I have also posted this on the Tele2 forums, so maybe there is a solution with them as well.

Thank you!

5 reacties

W
Reputatie 7
Badge +7

I think you primairy PointOfContact is Tele2.

They owned your number, and when you cancelled your subscription (without number porting)
they put your number back in the number pool. 

You must ask them about recovering, but since your current Tele2 subscription seems to be
terminated I am not optimistic about them. But I might be wrong.

M

I think you primairy PointOfContact is Tele2.

They owned your number, and when you cancelled your subscription (without number porting)
they put your number back in the number pool. 

You must ask them about recovering, but since your current Tele2 subscription seems to be
terminated I am not optimistic about them. But I might be wrong.

Ok, thank you. I have also been informed by Tele2 that if my cancellation date is in the future, I can port, but if it ended already, I can’t get it back. I have asked if I can pay for another month to get my number back, and am currently waiting on an answer.

If that is not possible, should I just contact Simyo and ask for a new number through this forum thread, or by a chatbot, etc?

W
Reputatie 7
Badge +7

If your go for a new Simyo subscription you just have to follow the normal procedure,
including some form of identification.

G
Reputatie 7
Badge +9

Ok, thank you. I have also been informed by Tele2 that if my cancellation date is in the future, I can port, but if it ended already, I can’t get it back. I have asked if I can pay for another month to get my number back, and am currently waiting on an answer.

If that is not possible, should I just contact Simyo and ask for a new number through this forum thread, or by a chatbot, etc?

If your tele2 service is no longer working and you cannot receive the confirmation SMS to transfer your number, I believe Simyo could attempt using another method to request to transfer the number.

You might have received a temporary number already if you completed an order at Simyo. In case your old number cannot be transferred, you can cancel the number transfer (or the whole order). Once you cancel your number transfer, your temporary number will become your new actual number. At that same time your subscriptions will also be activated. Subscriptions are not active before number transfers are completed or cancelled. If you use Simyo while the subscriptions are not active, you will be charged (significantly) for every minute/SMS/MB used.

Simyo employee are also reading this thread (about once a workday) and will assist you with any of the options you have in this thread. There's no need to go to any of the other channels. You can recognise employees by them being "Moderator” or "Community manager” on this forum.

Forum experts zijn behulpzame klanten. Moderatoren zijn Simyo medewerkers. Wil je vriendendeal-korting en heb je helaas geen vrienden bij Simyo? Gebruik dan deze vriendendeal-link voor Sim-Only: https://vriendendeal.simyo.nl/sim-only/ZnNV6c en voor Prepaid: https://vriendendeal.simyo.nl/prepaid/ZnNV6c.
Roeqajja
Rank
Reputatie 7
Badge +6

Hi @marfitoes,

Thank you for your message. I see that @Groentjuh and @wimj12 already gave you very usefull information. Thanks a lot gentlemen 😊!

I see that you cancelled the number porting, because your number isn't active anymore at Tele2. As long as your number isn't active anymore, I'm afraid it's not possible to port your number to Simyo. I'm sorry there isn't anything else I can do for you 🙁. You can use your temporary number as your actual number now.

Greetings,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!

Reageer


Forumvoorwaarden