1. The times I supposedly went over my data usage was between 4:47AM and 6:13 AM on June 18th where I was sleeping.
2. I received a message from Simyo at 3:59 AM telling me that I was at 80% of my data usage and another at 4:38AM telling me my internet bundle was up. I did not see these messages as I was sleeping. Why would I continue using my data after seeing these messages? I was in the Netherlands and not making use of my phone.
3. As my data usage was blocked, why don't the costs from the email and my 'overzicht' match? I have not gone over my minutes or SMS package.
I had 1449 MB remaining by 18:50 on June 17th as you can see from my screenshot. I have a hard time understanding how these over usage costs could be charged while I was in the Netherlands and asleep. My past usage history also does not suggest I am in the habit of going over my data.
I am now unable to make outgoing calls. I hope this is a system glitch otherwise this appears to be a very sneaky way to overcharge customers
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