1. The times I supposedly went over my data usage was between 4:47AM and 6:13 AM on June 18th where I was sleeping.
2. I received a message from Simyo at 3:59 AM telling me that I was at 80% of my data usage and another at 4:38AM telling me my internet bundle was up. I did not see these messages as I was sleeping. Why would I continue using my data after seeing these messages? I was in the Netherlands and not making use of my phone.
3. As my data usage was blocked, why don't the costs from the email and my 'overzicht' match? I have not gone over my minutes or SMS package.
I had 1449 MB remaining by 18:50 on June 17th as you can see from my screenshot. I have a hard time understanding how these over usage costs could be charged while I was in the Netherlands and asleep. My past usage history also does not suggest I am in the habit of going over my data.
I am now unable to make outgoing calls. I hope this is a system glitch otherwise this appears to be a very sneaky way to overcharge customers
Beste antwoord door Groentjuh
Looking at the screenshot, it appears you are using Android. Android has pretty good mobile data monitoring tools. Navigate to Settings (> Wireless & Networks) > Data Usage. This should show you which app usage data and when it did that. Could you post a screenshot of that?
That screen also contains options to limit your data usage. I suggest configuring that feature of your phone.
The block is to prevent even higher bills. Your phone was using a lot of data for some reason. The before mentioned screen might show you what caused it.
Why does that amount changed between email and mijn Simyo? That's because the network takes a little while to relay the usage to other systems. Those SMS-messages are sent at the right moment. At that time mijn Simyo will still have to process the usage of the last few hours, so it might tell you have data left at the moment you get that last SMS message. It will also block your connection when mijn simyo has detected the large additional charge (100 euro/day, 250 euro/week).
Between the time you actually used the amount of data to reach this block and the detection of the usage to cause this block, you have used more data. This extra data has not yet been processed by mijn simyo. That's why after the block, the bill can still increase a bit. This data was used before the block activated and after you reached the needed amount to be blocked.
A moderator wil look at this as well. They might offer you a solution. They try to respond in 1 working day.