Je ziet hier hoeveel reputatiepunten darliine heeft ontvangen van andere leden.
19 juni 2017, 10:15
Looking at the screenshot, it appears you are using Android. Android has pretty good mobile data monitoring tools. Navigate to Settings (> Wireless & Networks) > Data Usage. This should show you which app usage data and when it did that. Could you post a screenshot of that?
That screen also contains options to limit your data usage. I suggest configuring that feature of your phone.
The block is to prevent even higher bills. Your phone was using a lot of data for some reason. The before mentioned screen might show you what caused it.
Why does that amount changed between email and mijn Simyo? That's because the network takes a little while to relay the usage to other systems. Those SMS-messages are sent at the right moment. At that time mijn Simyo will still have to process the usage of the last few hours, so it might tell you have data left at the moment you get that last SMS message. It will also block your connection when mijn simyo has detected the large additional charge (100 euro/day, 250 euro/week).
Between the time you actually used the amount of data to reach this block and the detection of the usage to cause this block, you have used more data. This extra data has not yet been processed by mijn simyo. That's why after the block, the bill can still increase a bit. This data was used before the block activated and after you reached the needed amount to be blocked.
A moderator wil look at this as well. They might offer you a solution. They try to respond in 1 working day.