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Vraag

Unaffordable high out of bundle costs!I am not able to pay that

  • 29 November 2021
  • 1 reactie
  • 78 Bekeken

Hi Simyo!

 

I am a new Simyo user and have just started using the card. But my account was suddenly blocked and it was discovered that I had a bill of 184 euros to pay. I am very shocked and desperate as I am totally unable to pay such a high bill. I am a student from a non-EU region with a very low income and, unfortunately, I do not know Dutch. I guess I didn't recognise or receive the text message about the extra fees to be charged. In addition to this, I think it is very unfair to charge me such an unaffordable fee without further enquiry, which I am afraid is unacceptable to me and the bundle cost of 0.15€/MB seems too high. I would like to know if there is a way to help me out, for example if I can buy the bundle now, or if I can be helped to avoid the extra exorbitant fees, I am very frightened and desperate and hope to hear from you soon, my phone is blocked and I cannot use it.

 

Thank you for your help and I hope you enjoy your life.

 

Best regards,

Yujia

 

 


1 reactie

Reputatie 5
Badge +3

Hi @Yujia,

 

Thank you for your message. How unfortunate to hear that you have made such costs. Like u said, we do send several warnings once you reach the usage of 80% and 100% of your bundle. Can you send me a private message with your phonenumber, address, and email address? I will check for you right away.

 

I'd like to hear from you.

 

Greetings,

 

Nihad

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