Hello, I recently moved to the Netherlands and this is the second month with my Simyo number. The first month went smoothly. Today, I checked my bill on my account, and I saw that it was 135 euros. I double checked on your portal, and it showed very high internet consumption today. This is not possible because I have been connected to my Wifi all day. Because the fees kept on rising, I sent a message to customer service and had no other option but to physically remove my sim card from my phone to see what happens. The fees kept on rising even after i did that. There is clearly some sort of technical problem, and I sure hope that the Simyo team can look into it and solve this issue.
Beste antwoord door Tessanne
Welcome to the Simyo Forum!
I can imagine you must have been very worried when you saw the costs! I wil try my best to clear some things up for you. There is one thing you need to understand: the internet consumption has happened on your phone, there is no technical problem. So in order to prevent this from happening next time, I advice you to take a serious look at the blog Groentjuh mentioned in his message. In this blog you find tips and tricks to prevent unwanted data usage by altering the settings in your phone to your liking.
If you can send me a private message, I can answer remaining questions and I can take a look at what I can do for you regarding the costs.