Hi, so I don’t speak Dutch and it’s a struggle that the app has no English option, but I’m not sure how to pay my bill, it’s connected to my ING account and as I understood the money were supposed to be taken today but still hasn’t happened. What should I do?
-
Sim Only
-
Prepaid
-
Telefoons
-
eSIM
-
Service
As long as Simyo does not email you regarding unpaid bills, there is little you can do. Do not worry about it in that case.
In case you do receive a mail regarding that, it will contain a link to pay the bill using iDeal. You can also see an option to pay in Mijn Simyo → Facturen in that case.
Reputatie 5
+2
Hi
Thanks for contacting us about this and welcome to Simyo Forum!
When your bill has not been withdrawn from your bank account, you'll wont have to worry. You will receive an email with a reminder after a few days. There will be a link in this email in where you can pay the invoice. You'll get a couple of reminders before any extra costs will be charged.
I still would like to check your account to see why the invoice has not been payed automatically. Could you send me a private message via this link?
I hope to hear from you soon!
With kind regards,
Veerle
Reageer
Meld je aan
Heb je al een account? Inloggen
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.