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Beantwoord

Why am I invoiced on unused internet?

  • 30 January 2015
  • 1 reactie
  • 327 Bekeken

Dear Simyo,

In december 2014, I discovered my invoice has increased from 10 euro to 102 euro!
This is due to a charge on the internet in use!..but How Come! since I did not use the internet on this phone in December, but (once in a while) the phone is on when it is in charging.

Could you please clarify on this.

Thanks,
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Beste antwoord door Ernst 2 February 2015, 10:50

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1 reactie

Reputatie 5
Badge +11
Hi 06***777, welcome on our forum :P)

I moved your topic to the subforum Factuur so it's easier to find for other users.

In your records I can see you already contacted our customerservice with your question.
You probably were unaware of the internet usage. Smartphones can use data 'on their own', similar to a regular computer.
Because this was an accident you received a one time restitution :)

Hope you're a happy customer again!

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