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unable to use internet abroad, what now?

  • 21 October 2022
  • 5 reacties
  • 303 Bekeken

Hello,

 

I'm in the UK and my internet is not working. I have roaming turned on and I can call. I have also turned on the internet abroad in Mijn Simyo app. I've rebooted many times and tried to reset the APN. I'm on SIM only, pixel 7. Please help.

 

Thanks!


5 reacties

Hello @Tofurobotx 

Morning.

How unpleasant to have an issue with mobile internet. Can you please place an screenshot of your APN settings. 

 

Best regards.

Friesian 

 

Here you go ^

Thanks! Seems to be allright. Sometimes it makes a difference to change gprs into GPRS.

You can try that also and perhaps manual choose a different roaming partner.

Anyway, a moderator, an employee of Simyo support will contact you. Most frequently a reset of your simcard can be helpfull. 

Good luck.!

Reputatie 7
Badge +6

Hi @Tofurobotx,

Thank you for your message How unfortunate that your data isn't working abroad! Did you try to select a network manually? This usually helps.

I see that @Friesian (thank you!!) already helped you with your APN settings 🙂. If this all doesn't help, you can send me a private message with your phone number and personal information. I will reset your sim card then so that any blockages are removed on the network.

Kind regards, 
Roeqajja

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