Beantwoord

What are my options for cancelling the contract earlier than my expiry date?


Hello,

At the end of June I am leaving Netherlands and I am moving to Germany,

I would like to know what are my option for canceling the contract. My contract expires at 20 March 2018.

Thank you.

Best regards,

Dragos
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Beste antwoord door Samantha 20 juni 2017, 17:13

Hi d.catalin,

Welcome at our forum 🙂

How unfortunate that you are going to leave us, although the reason is of course completely understandable.

It is possible to cancel your subscription before the end of your contract. If you want do that, you will have to pay an early termination fee. The early termination fee consists of the monthly subscription payments until the end of the contract. You will pay this fee at your last invoice.

If you want that we calculate your early termination fee, will you please let us know?

Kind regards,
Samantha

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5 Reacties

Reputatie 4
Badge +7
Hi d.catalin,

Welcome at our forum 🙂

How unfortunate that you are going to leave us, although the reason is of course completely understandable.

It is possible to cancel your subscription before the end of your contract. If you want do that, you will have to pay an early termination fee. The early termination fee consists of the monthly subscription payments until the end of the contract. You will pay this fee at your last invoice.

If you want that we calculate your early termination fee, will you please let us know?

Kind regards,
Samantha
Hello,

Yes, please send me the invoice so I can close the contract.

Thank you.

Regards,

Dragos
Reputatie 4
Badge +9
Hi d.catalin,

I already saw that you received the e-mail from our e-mailteam this morning! You can respond on the e-mail. Do you have any more questions about this?

Kind regards,
Caspar
Hello,

No more questions. Thank you for the help.

Regards,

Dragos
Reputatie 4
Badge +10
Hi Dragos,

You're absolutely welcome 🙂

Best regards,
Jihane

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