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I have not been able to use the service at all and have been asked to pay 12 euro for no service.

Hello @Franck,

Thank you for your message. I'm sorry to see you can not use the service. Do you mean you want to cancel the contract? You can cancel within 2 weeks on simyo.nl/annuleren

If i can help you with something please let me know! 

Greetings,
Amy